Shipping Information


Orders placed Monday to Friday before 1:00 p.m PST. (excluding holidays) are shipped on the same day via UPS, those placed after 1:00 p.m PST are shipped on the next business day. Orders placed on weekends or holidays will be shipped on the next business day.


Return Policy

We offer a 30-day satisfaction money back guarantee.

If you would like to return or exchange your product(s), please email us at with your order # followed by a brief description of the issue and we will get back to you as soon as possible.

Our return address is:

832 3rd Ave S, Kent, WA 98032

Phone Number: (909)930-9920

Please note, if a request for a return or exchange is made after 30 days post delivery, it will be up to the discretion of Downcle on how we handle the order. All return shipment costs will be the responsibility of the the customer, We don’t provide prepaid return labels unless the return is a result of our error. (You received an incorrect or defective item, etc).